Shipping & Delivery to Canada:
Luxton ships across Canada and the United States with the option of Xpresspost in select regions and expedited parcel from coast to coast. For international shipment, please contact us email@example.com. We will do our best to arrange your shipment as quickly as possible. Our shipping services require a signature upon delivery, are insured and are accompanied with a tracking number. The tracking number will be sent to you once generated. Please review the below shipping service times and fees available. Please allow for an additional 24 to 48 business hours to arrange your shipment. If you wish to adjust your order, you have until the end of the business day. All shipments are processed at the end of the day, and we are unable to make changes to your orders. If this does occur, please follow the instructions to return your shipment.
Cancelling an Order
Orders placed and cancelled are subject to transaction costs of $25.00.
Luxton Return Policy
Please notify us if you wish to return your shipment firstname.lastname@example.org
We provide a 7 day window from the time of order receipt to hear from you.
We will forward you our return instructions at that time. A return form is located at the
bottom of your package accompanied by the order receipt. Please include both
completed forms within your parcel. Please note we are not able to refund your original
shipment fee if applicable.
We are not able to offer free shipping for your return at this time. All shipping fees for
returns are to be paid by the shipper.
Inquire about our concierge service if you require parcel pick up from your address.
Please note that all Luxton garments and accessories must be in their original, unused,
unworn condition. Please note this includes animal hair, dirt and dust. Please include all packaging such as complete hangtags with pin and string in your return parcel and attached to the garment in its original placement.
We recommend using a carrier who will provide you with a tracking number and
insurance for your parcel and a signature upon delivery. Take note of your tracking number.
We are not responsible for lost or delayed parcels.
Once we receive your returned parcel, we will review the condition of the garment or
accessory and confirm whether we can accept your return. In the rare case we are
unable to accept your return, we will notify you of our decision and prepare the shipment
to return to you.
Refunds will be processed within 5-10 business days.
Returns may be subject to a $25.00 restocking fee.
Refused Shipments and Wrong Address
Luxton is not responsible for fees charged by customs or any other tax authorities.
When a shipment is refused by the addressee, the addressee remains responsible for all
shipping charges, duties, taxes, customs fees incurred on the package for both the
original shipment as well as the returned shipment. If the shipment is sent back to
Luxton, we will deduct the shipping costs from the purchase amount.
In the event that the carrier has made several delivery attempts without success, the
parcel will be returned to sender. Parcels being returned to sender could include,
incorrect address provided by the addressee, parcel is refused by the addressee,
addressee has not picked up the parcel from its designated pick-up point.
Luxton will not cover delivery fees for parcels as Return to Sender.
International orders cannot be returned at this time.
They are final sale.
Notify us within 7 days of order receipt if you would like to exchange your item for another size within the same style. However items on sale or final sale are not eligible for return or exchange.
Returns on Final Sale & Events
Final sale and promotional event items are not accepted for returns or exchanges at this time.
Gift with Purchase
If a customer wishes to return a garment or accessory which they received a gift with
purchase, the gift with purchase value will be deducted from the return shipment value.